TELECOM TEAM LEADER

11 Mar 2021 à 08:30 - Offres d'emploi - Oujda - 244

6 000 DH

    hwta.ma
DÉTAILS DE L'ANNONCE
Description du poste
Mission:
Proactively engage targeted customers via outbound Telesales enquiries for a Telecom Operator.
• Ensure strong sales pipelines opportunities from regular follow-ups.
• Provides clear direction and guidance to ensure consistent achievement of key performance metrics (KPI)
• Apply Telesales approach following the sales cycle, processes, and scripts given for an all-rounded approach to objection handling and closing.
• Keep a consistent number of outbound calls & talk time per day following targets set for Telesales Representatives.
• Coaching and leading a team of Telesales representatives to improve their selling skills and marketing techniques
• To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department)
• To daily generate reports and statistics as agreed with the client and management.
• Working with the management and quality team to improve key indicators like absenteeism, attrition, quality … etc.
• Be enthusiastic to changes and continue to develop deeper knowledge and skills through training and team case review sessions.
Job Profiling:
The Telesales Team Leader must speak Excellent ( English ) verbal and written communication skills and must be excellent with sales
As this is a 100% Telesales role, the incumbent must be comfortable to control outbound cold calls via communication tools, and be on the phone over extended periods of time.
Minimum 1 years of experience in Telesales, preferably in OutboundSales
Establish integration follow-up and weekly meetings.
Should maintain high level of sales experience.
Charisma, integrity, Challenge spirit, leadership, communication, and management skills are all necessary qualities that can guarantee a successful path.
Demonstrated the ability for be flexible and adapt quickly and positively in constantly changing environment.
An ability to